Below FAQ are some common concerns of our customer before purchasing the Products.
If you have other questions, please just send it to business@naturalite.in.
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Shipping Information
What Shipping Methods Are Available?
Naturalite prioritizes the timely and secure delivery of your products. We utilize a reliable network of couriers to ensure efficient shipping.
Is Free Shipping Available?
Free shipping options may be available on select orders.
Are There Shipping Charges?
Shipping charges, if applicable, are determined by the product and destination. Details are provided during the checkout process.
How Can I Track the Status of My Order?
Stay informed with notifications via text message, email, or other communication channels, providing details about the delivery partner and tracking ID.
How Can I Cancel My Order?
Orders cannot be cancelled as per our policy.
What's the Cash on Delivery Policy?
For Cash on Delivery orders, payment must be made at the time of delivery. Please ensure to have the correct amount ready.
Payment Information
Is It Safe to Shop Online?
Naturalite ensures the security of online transactions. Feel confident using Credit Cards, Debit Cards, and net banking with our trusted payment gateways.
What Payment Methods Are Accepted?
Naturalite accepts Master/Visa credit cards, major Debit Cards, and net banking. Specific payment options will be detailed during the checkout process.
What Should I Do If My Payment Fails?
In case of a payment failure, please retry the payment or contact your bank for assistance.
Return & Exchange
What Is the Return Policy?
Naturalite offers a 7-day exchange policy. If you wish to exchange your product, please contact us at business@naturalite.in within 7 days of receiving your order.
How Will I Get an Exchange?
Exchanges will be facilitated for eligible products. Please contact us at business@naturalite.in for further assistance.